If it can do these correctly but has trouble with your clips, we'll want to take a closer look at those, and uploading a sample to a cloud folder and pasting the link to it would be very helpful. If PD can't do these simple tasks, we'll need to look at some foundational issues. Produce it to any HD profile and verify that it plays without the freeze. Place the Skateboard.mp4 clip on the timeline and let us know if you can preview that with the quality set to Full HD Preview Resolution. Check the lower box from the Preferences > Project screen to automatically load them if you've disabled that option. The next step would be to use only the sample clips that are provided with PD. There is important info there that isn't available when just reporting the version number. Please follow the steps in the Read Me Before Posting sticky thread, and also please post a screenshot of PD's version screen. You said you've tried everything on the forums, yet you haven't provided the key diagnostic, which is the DxDiag test results. The best thing to do is to break this down into simple steps rather than looking at every problem at once. First, we're all fellow users who volunteer our time, and nobody is going to tell you "We can't help you." Cyberlink tech support wouldn't say that either, but it might take a while to get through to them. Sorry to hear that you're having trouble. I really hope this isn't another "Sorry, there's nothing we can do for you" situation, because I've been having WAY too many of those. PowerDirector 15 worked perfectly 100% of the time. Once again, the ONLY TWO THINGS that changed on my computer was PowerDirector 15 being removed and PowerDirector 17 being installed, and the latest NVIDIA driver being instaled. Don't recommend the simple things, such as "Did you restart your computer?" or anything that I've listed. I guarantee that EVERYTHING any automatic website comment-bot would say doesn't work. Disabled Hardware Accelleration features Tried with Shadow Files (I didn't need them when using 15, but I tried anyways) Disconnected from the internet during editing Running on an SSD, all clips stored on same SSD as the program uses. It's an SSD, so there's no need to defrag. I've done malware scans with many different PAID versions of anti-malware programs, such as Malwarebytes. I have the latest Windows updates, the latest NVIDIA drivers, and PowerDirector 17 is completely up-to-date. I only switched to 17 because 15 didn't work with the latest NVIDIA drivers, and this is also my gaming rig. The first few seconds of every piece of imported audio, whether from a video clip or just audio, is always delayed or completely missing. Adding clips into my Library is extremely slow, often crashing when adding very small clips. I have to move the slider a bit to get it to keep updating the "continuous" thumbnails. The option is supposed to show you thumbnails for easy reference, but it always stops early. The "continuous timeline" feature keeps getting stuck. This shouldn't be happening consideing that's just a preview. Here's the weird part - if part of a clip has its preview get stuck, that part will also freeze on the exact same frame in the finished product. Even manually adjusting it or lowering the preview resolution doesn't fix it. 99.99999% of the time it gets stuck on one frame. The program is VERY slow, often crashing when opening very simple project files PowerDirector 15 was blazing fast. I recently upgraded to 17 from 15, but it's causing me nothing but problems: This one is pretty weird and lenghty, and I couldn't find any reports of this happening with PowerDirector 17 specifically.
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